Business Computer Solutions
Communication and IT for Small Businesses
Reliable IT & Business Phone Solutions for Growing Minnesota Businesses
BCS Communications Solutions is the only locally owned and operated FCC licensed VoIP Business Phone provider in Minnesota. We're located in Rochester, MN and service parts of Minnesota, Wisconsin and Iowa. With the ability to service nationwide, BCS Communications Solutions excels at multi-location businesses. We provide inter-offices dialing and unrivaled features.
Dependable and
Cost-Efficient Systems
Hosted PBX & VoIP offer a high-quality, scalable alternative to premise-based business phone systems, with the advanced calling features employees need.
BCS Communications in Rochester, Minnesota has been in the business of providing quality business Phone, SMS, and VoIP solutions for over 30 years. We are a leading provider of Voice over IP (VoIP) and Hosted VoIP solutions, and our award-winning service is trusted by businesses of all sizes across the country. Contact BCS Communications today to learn more about how we can help your business and improve efficiency with our dependable and cost-effective VoIP solutions in Minnesota.
Call Conferencing
Conference Bridges: Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned “talk/listen” or “listen only” status
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3-Way Conference Call: After making or receiving a call, a user may “conference in” any third party for a 3-way call.
No More Worrying
Commercials on Hold (by Phone Number): You may upload multiple On Hold commercials to your Hosted PBX, and playback can be based on location or queue.
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Music on Hold (Custom or Default): You have the choice to upload custom music files, or use our default music to be played while callers are on hold.
Reporting
Accounting and Billing Reports: Detailed information about accounts receivable, invoices, and revenue can be viewed for all customers or per individual customer.
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Activity Reports: Activity reports provide graphs of call traffic and virtual path usage for all call types that occurred during the past 90 days.
Organization & Termination
Domestic Origination: Our platform provides local phone numbers or DIDs in most areas in the United States. That means that we can port your local phone number to our system, and provide your company with the highest quality voice and flexibility of Voice over IP (VoIP).
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Domestic Terminations: We provide competitive outbound call packages ranging from pay-as-you-go and prepaid minutes, to unlimited usage plans. Our per-minute rate is competitive, and our quality and reliability is uncompromising.
Call Management
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Attended Transfer: Transfer a call to an extension or phone number after announcing the party to be transferred.
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Auto Attendant Answering: Setup a telephone number that dials directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant feature.
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Automatic Call Distribution (ACD): Used to route calls in a call center environment to the appropriate agents based on factors such as time availability, behavior, and priority levels.
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Barge: Allows you to listen in on a selected extension and speak to the internal caller, but not be heard by the external caller.
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Burstable Virtual Call Paths: Call Paths are “burstable,” meaning you can configure your Hosted PBX to give extra call paths “on demand” to deliver additional calls beyond the number of paths purchased—up to 10 additional paths.
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The system will automatically track and bill the customers for the extra call paths and they will have use of the additional call paths for the remainder of the billing period.
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Busy Call Forwarding: Automatically forwards your calls to an extension, group, or phone number when your phone is busy.
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Call Forwarding: Forward calls via the portal, or via your device or softphone. Calls may be forwarded to any extension or phone number. Note: device or softphone forwarding functionality may vary by manufacturer.
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Call Hold: Place calls on hold and play music or a commercial while a caller is on hold.
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Call Park: Unlike a call placed on hold, a parked call may be picked up at another extension.
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Call Queue: Call Queues are used to route calls on a first-in, first-out basis to the appropriate extension or groups. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD where callers hear an announcement such as “Thank you for calling, all available agents are busy, please hold for the next available agent, or press ‘1’ to leave a message.” When the call is ready to be routed, the ACD handles the routing rules.
