Workforce Management

Is your company looking for a workforce management software in Rochester, Minnesota? Simplified Management of Scheduling, Forecasting, and Adherence. Allow your salesforce to excel and do better than they believed they would. Also allow tracking and documenting calls for historical reasons to monitor how your business grows.

The Modern Workforce Management Tools Are Here.

With WFM, managers can access team performance & efficiency data from a single, centralized location.

BCS Communication Solutions Workforce Management (WFM) provides the scheduling, forecasting and adherence tools supervisors rely on built directly in BCS Contact Center — eliminating the need for spreadsheets,ad-hoc tools, and “bolted-on” solutions.

With all of these tools built directly in Contact Center, managers can now easily access team and performance data and efficiency data from a single, centralized location. They can identify and intelligently plan for staffing needs, maximize team output, increase organizational accountability, and streamline customer-facing processes across the entire organization.

How Workforce Management Software Can Benefit Your Business

BCS Communications is a leading provider of workforce management software in Rochester, Minnesota. Our workforce management software is used by businesses of all sizes to manage employee scheduling, time and attendance tracking, and payroll processing. BCS Communications offers a variety of features that can benefit your business whether you’re looking for workforce management software in Rochester, Minnesota or beyond.

Scheduling Features

Advanced Agent Scheduling: Schedules are readily accessible right from BCS Contact Center, simplifying the management process from beginning to end.

Fast Scheduler: Managers can copy, paste, and insert frequently used schedules directly into their Workforce Management.

Multi-Location Support: Managers can oversee all schedules for employees across multiple locations within the WFM module.

Multi-Shift Support: Managers can enter a variety of shift types into Contact Center, ensuring their agents’ schedules are easily represented.

PTO Management: PTO requests can be submitted, reviewed, and approved, directly within Workforce Management.

User-defined Task/Schedule Types: Employees can personalize their schedules to reflect their specific needs and availability.

Forecasting & Adherence Features Integrations

Fast Forecasting: Managers can quickly predict incoming demand and allocate resources accordingly, ensuring a seamless experience for the customer.

Performance Tracking: Managers can track employees’ adherence to performance goals and Service Level Agreements, giving a clear picture of the team’s effectiveness

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Time Management Tracking: BCS Communications Solutions WFM delivers to-the-minute reporting on employees’ time management, ensuring productivity is maintained throughout the day.

Adherence Dashboard: Activity is tracked by the minute and shift, giving managers a complete picture of their team’s performance and availability.

Historical Reporting: A team member’s performance can be compared to historical records and Service Level Agreements to assist in setting goals.

Integrations & Other Features

Fully Integrated: WFM can be activated within Contact Center through a simple license activation, and does not require any special installation or integration to the Contact Center platform.

HR System Integration: WFM can be fully integrated with most HR systems for even more streamlined management of PTO requests and agent calendars.

Note: This integration requires assistance from our Professional Services team.

Have Questions about our workforce management software in Rochester, Minnesota?

BCS Communications is a leader in providing workforce management software in Rochester, Minnesota. We have been in business for over 20 years and have served clients from all over the United States. This software is designed to help businesses better manage their employees, improving efficiency and productivity. The software includes a variety of features that can be customized to meet the needs of any business.

Business Communications Solutions
Communication and IT for Small Businesses

507-226-0123